Receptionist Cum Telecaller

Narayana Specialists Dental and Implant center

Indira Nagar, Bengaluru/Bangalore

₹25,000 - ₹30,000 monthly

Fixed

₹25000 - ₹30000

Earning Potential

₹30,000

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

125 applicants

Job Description

1. Front Desk ManagementGreet and welcome patients in a polite and professional manner.
Maintain a neat and organized reception area.
Assist walk-in patients with inquiries and registration.
2. Appointment SchedulingSchedule, reschedule, and confirm appointments via phone, WhatsApp, or in-person.
Maintain an updated appointment calendar for dentists and hygienists.
Send reminders to patients about upcoming appointments.
3. Telecalling DutiesMake outbound calls to follow up with patients on missed appointments or treatments.
Promote dental packages, preventive checkups, or new services.
Collect feedback from patients post-treatment.
4. Patient Registration and RecordsCollect patient information and update records in the clinic management software.
Maintain confidentiality and security of patient records.
Assist new patients with documentation or insurance-related queries (if applicable).
5. Billing and PaymentsGenerate bills and collect payments (cash, card, UPI, etc.).
Maintain daily cash and transaction records.
Coordinate with the accountant for monthly financial reports.
6. Coordination and CommunicationCoordinate between dentists and patients for smooth workflow.
Communicate treatment plans and follow-up schedules to patients.
Escalate patient concerns or emergencies to the dentist promptly.
7. Inventory and Admin SupportMaintain stock records of front office supplies.
Inform the concerned person when medical or stationery supplies run low.
Handle courier, vendor coordination, and clinic upkeep support.
8. Customer ServiceAddress patient queries courteously over the phone or at the desk.
Ensure a positive patient experience from entry to exit.
Handle patient complaints with empathy and professionalism.
9. Marketing and Outreach (if required)Maintain a patient database for promotions.
Support digital marketing activities (e.g., replying to online inquiries).