Receptionist / Front Office Executive

This is an opening for a front-of-house executive in a leading luxury fitness chain in Bangalore. The concerned person will be responsible for creating a welcoming environment, managing member check-ins, handling inquiries about memberships and classes, answering phones, processing payments, maintaining a tidy reception area, and ensuring overall facility cleanliness and safety by monitoring equipment and enforcing rules, serving as a vital link between members and the gym's services. 

Key Responsibilities:

• Member Services: Greet and check-in members/guests, answer phone calls, address concerns, provide information on programs, and update member accounts.
• Sales & Administration: Assist with membership sales, process payments, manage appointments (like personal training), and handle administrative tasks.
• Facility Maintenance: Keep the reception area clean and organized, monitor equipment cleanliness, and report maintenance issues.
• Safety & Policy Enforcement: Ensure members follow gym rules, assist with proper equipment use, provide basic fitness education, and respond to emergencies (often requiring CPR/First Aid).
• Creating Atmosphere: Foster a positive, inclusive, and welcoming atmosphere for all members and guests. 

Essential Skills & Qualifications:

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency.
• High school diploma/equivalent often required.
• Friendly, positive, and proactive attitude. 

Reporting Structure:

• Typically reports to the General Manager, Operations Manager, or Club Manager. 

Career Progression:

• Entry-level role with potential to advance to sales, assistant management, or other fitness-related positions. 

Interested candidates send your updated resume along with a full size photo to hr.aurumfitness@gmail.com