Receptionist / Front Office Executive

The Receptionist will be the first point of contact for patients at Dantoon Dental Clinic, responsible for managing the front desk, coordinating appointments, and driving tele calling-based appointment conversions and follow-ups. The role demands excellent communication, comfort with technology (Practo, WhatsApp Business), and a calm, patient-centric attitude.

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• Key responsibilities Greet and receive all walk-in patients and visitors with a warm, professional attitude and maintain a calm, welcoming reception area at all times.
• Manage the clinic appointment calendar on Practo and/or manual logs, ensuring optimal slot utilization, minimal wait times, and smooth coordination with doctors’ schedules.
• Schedule, reschedule, and cancel appointments as needed, and send confirmations and reminders via phone calls, SMS, and WhatsApp to reduce no‑shows.
• Handle all inbound calls and WhatsApp queries for the clinic, including appointment requests, treatment inquiries, directions, and basic pricing information, with clear and courteous communication.
• Conduct systematic telecalling to:
• Follow up with old/existing patients for recall, hygiene visits, and pending treatments
• Call Practo/website/WhatsApp leads and convert them into booked appointments
• Confirm next‑day appointments and fill last‑minute cancellations with waitlisted patients
• Maintain accurate and up‑to‑date patient records in Practo/clinic software and basic manual registers where needed.
• Assist patients with registration, form filling, and basic consent documentation before they enter the operatory.
• Coordinate with the doctor and assistants to manage chair flow, inform about patient arrivals, delays, and special requirements (emergency, child, elderly, anxious patients, etc.).
• Support basic billing activities: verify mode of payment, collect fees at the front desk, issue receipts, and reconcile a simple end‑of‑day collection summary (cash/UPI/cards).
• Keep the reception and waiting area clean, organized, and “patient‑ready” with updated brochures, feedback forms, water, etc.
• Maintain a simple log of daily calls, leads, follow‑ups, and conversions for review with the doctor/clinic owner.
• Candidate profile Education: Minimum PUC/Graduate; prior experience as a receptionist/front desk executive in a clinic, hospital, spa, or customer-facing role is preferred but not mandatory.​
• Gender: Female candidates preferred (as per clinic requirement).

Skills:

• Strong spoken English and Hindi/Kannada, with clear and polite phone manners.
• Tech‑savvy and comfortable working with smartphones, WhatsApp Business, Practo or similar practice management/CRM tools, and basic Excel/Google Sheets.
• Good typing speed and accuracy for entering patient details and maintaining logs.
• Attributes:
• Punctual, organized, and able to multitask between walk‑ins, calls, and calendar updates.
• Patient, empathetic and genuinely service‑oriented, especially with anxious or elderly patients.
• Willing to learn front‑desk systems, basic dental terminology, and follow clinic protocols consistently.
• Working conditions and benefitsWork location: Dantoon Dental Clinic & Orthodontic Center, Whitefield, Bengaluru .
• Timings: Full‑time, based on clinic hours with one weekly off; may include weekend availability as clinics see higher patient flow then.
• Compensation: Competitive fixed salary with potential performance‑linked incentives based on appointment conversions and patient feedback
• Growth: Opportunity to be trained in advanced front‑desk, telecalling and digital tools (Practo, WhatsApp Business, basic CRM), and to grow into a senior front‑desk/coordinator role as the clinic expands.
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