Receptionist / Front Office Executive

Role Overview

The Receptionist is the face of Grand Poker Arena — the first person a member sees when they walk in and the last voice they hear when they leave. This role is about more than managing a front desk; it is about creating a moment. Every member should feel welcomed, recognised, and valued from the instant they arrive.

We are looking for someone with exceptional presentation, a warm and confident personality, and the ability to make every member — whether it is their first visit or their hundredth — feel like they belong here.

Key Responsibilities

1. Member Welcome & Check-In

• Greet every member at the entrance with warmth, professionalism, and a smile — setting the tone for their entire visit.

• Verify member identity and complete the check-in process accurately and efficiently.

• Ensure first-time visitors and guests are properly introduced to the club — explaining the environment, rules, and facilities with confidence.

• Manage the entry register and ensure no individual enters without completing the required documentation.

2. Front Desk Operations

• Man the reception desk throughout the shift — ensuring it is always attended, presentable, and organised.

• Handle incoming calls and messages — directing them to the appropriate team member promptly and professionally.

• Manage member waitlists and communicate seat availability to the floor team.

• Coordinate with the Floor Manager on table availability and player flow.

• Maintain a neat, premium reception area — the desk and entrance must always reflect GPA's standard.

3. Member Communication

• Answer member queries about the club, games, and policies clearly and courteously.

• Relay member requests and feedback to the relevant department without delay.

• Inform members of upcoming events, tournaments, and club announcements as directed by management.

• Assist the Guest Relations Manager in maintaining member records and preferences.

4. Compliance & Documentation

• Collect and verify identification documents from new members and guests as per KYC requirements.

• Ensure all entry documentation is completed accurately before permitting access.

• Maintain the visitor log and entry register with precision — these are compliance documents.

• Flag any documentation irregularities to the Floor Manager or GM immediately.

5. General Support

• Coordinate with the F&B team to ensure members are attended to from the moment they arrive.

• Assist the Guest Relations Manager during events and tournament days — registration support, guest management, and hospitality.

• Maintain a thorough knowledge of the club layout, game types, and operational policies to assist members accurately.

What We Are Looking For

Essential

• Minimum 2-3 years of experience in a front-desk, receptionist, or customer-facing hospitality role.

• Exceptional personal presentation — you are the face of a premium brand.

• Warm, confident, and articulate communication in English and Kannada; Hindi is an advantage.

• Calm and composed under pressure — busy nights and impatient members are part of the role.

• Reliability and punctuality — the reception desk must be covered at all times.

Strongly Preferred

• Prior experience in a premium hospitality environment — hotel front desk, lounge, members club, or high-end F&B.

• Familiarity with check-in systems, visitor management, or CRM tools.

• Comfort working late-night and rotational shifts.

Personal Attributes

• Genuinely warm — members should feel welcomed, not processed.

• Attentive — notices when someone needs help before they ask.

• Poised — able to handle difficult members or awkward situations with grace.

• Takes pride in their space — the reception area is their domain and it shows.

What GPA Offers

• A front-of-house role at Bengaluru's most premium poker club — a unique and exciting environment.

• Competitive compensation with opportunities to grow into senior guest relations roles.

• A professional, structured workplace with strong management support.

• Exposure to high-profile members and a world-class hospitality standard.

How to Apply

Interested candidates should send their CV and a brief note on their relevant experience to:

info@gpaentertainment.in

+91 89515 24449

Subject line: Application — Receptionist, GPA

Only shortlisted candidates will be contacted. All applications are treated in strict confidence.