Receptionist / Front Office Executive

The Reception Cum Guest Relations Executive plays a vital role in delivering a positive patient experience at Apollo Clinic. This position is responsible for ensuring smooth front-desk operations, maintaining professional communication, and providing excellent customer service to all visitors, patients, and attendants.

Key Responsibilities:

• Welcome all patients and visitors with a warm, courteous, and professional attitude.
• Manage patient registration, appointment scheduling, and follow-ups through the clinic management system.
• Handle incoming calls, provide accurate information, and route calls to the concerned departments.
• Assist patients with inquiries related to doctors’ availability, services, timings, and billing.
• Ensure neat and efficient maintenance of the front-desk area, waiting area, and patient flow.
• Coordinate with doctors, nurses, lab technicians, and support staff to ensure timely patient service.
• Manage billing, cash handling, and issue receipts while maintaining accuracy and confidentiality.
• Support patients during diagnostic, consultation, and procedural processes as required.
• Record patient feedback and escalate concerns to the clinic manager for timely resolution.
• Maintain daily reports, appointment logs, and front office documentation.

Skills & Qualifications:

• Graduate in any discipline; additional training in customer service or healthcare administration is preferred.
• Excellent communication skills in English and local languages.
• Strong interpersonal skills, with a patient-oriented and empathetic approach.
• Ability to multitask, stay organized, and handle high patient footfall.
• Basic computer knowledge and experience in healthcare software is an added advantage.