Receptionist / Front Office Executive

Golden Ratio is looking for a , confident Front Desk Executive / Receptionist to be the first point of contact for our clients. The ideal candidate will ensure a seamless, warm, and premium in-studio experience while efficiently managing appointments, client communication, and front-desk operations. Strong English communication skills, professionalism, and client-handling ability are essential for this role.

Key Responsibilities

• Front Desk & Client ExperienceGreet clients professionally and ensure a welcoming, premium in-studio experience
• Handle walk-ins, appointments, phone calls, and WhatsApp inquiries
• Manage appointment scheduling, confirmations, and rescheduling
• Ensure smooth client flow and minimal waiting time

Administrative & Billing Responsibilities

• Manage billing, payments, invoices, and basic front-desk documentation
• Maintain accurate client records and appointment logs
• Coordinate with aestheticians and PMU artists regarding schedules
• Handle follow-ups, reminders, and basic client communication
• Sales & Coordination SupportClearly explain services, pricing, and ongoing offers to clients
• Assist in package inquiries and basic upselling at the front desk
• Support the team in maintaining overall studio efficiency
• Required Skills & QualificationsExcellent spoken English (mandatory)
• Pleasant personality with strong customer service skills
• Ability to handle premium / luxury clientele professionally
• Basic computer knowledge (billing software, Excel, WhatsApp, email)
• Strong organizational and multitasking abilities

Preferred Candidate Profile

• 1–3 years of experience as a receptionist or front desk executive (clinic, salon, spa, or luxury service environment preferred)
• Well-groomed, punctual, and detail-oriented
• Calm, confident,under pressure