Receptionist / Front Office Executive

Job Overview :

Suraksha Stay is seeking a professional and responsible Front Office Executive to manage daily front desk operations and deliver a courteous, efficient, and service-oriented guest experience.This role serves as the first point of contact for guests and plays a critical role in maintaining service standards, operational accuracy, and the hotel’s brand image.

Key Responsibilities

• Welcome guests and manage check-in and check-out procedures
• Verify reservations and collect valid identification documents
• Prepare and manage guest bills with accuracy
• Handle monetary transactions responsibly
• Respond to guest enquiries and resolve concerns professionally
• Coordinate with housekeeping and maintenance teams for room readiness
• Maintain proper records and front desk documentation
• Ensure professional grooming and front desk presentation at all times
• Follow all hotel policies, procedures, and confidentiality standards
• Required Skills & CompetenciesClear and professional communication skills
• Basic proficiency in English and local language
• Comfortable with computers, billing systems, and data entry
• Calm temperament and ability to handle guests under pressure
• Strong attention to detail and responsibility

Qualifications

• 0–3 years of experience in hotel front office or customer-facing roles

Important Conditions

• This position is open to female candidates only
• Professional grooming and punctuality are mandatory