Receptionist / Front Office Executive

Hotel Front Desk Handling:

Sell room inquiries, handle guest negotiations, convert inquiries to bookings

Ensure room is clean and ready for guest, monitor Housekeeping staff

Use Ezee software to perform Check-ins, accurately collect payments by various methods-cash, card, online

Good knowledge of Ezee software to add booking, payment, night audit, make amends, etc

Give invoices to guests

Handling breakfast

Handling guest complaints, collecting reviews

Sending reports to managers and directors

Handle Special requests of guests and implement them(If guest wants cake, procure the cake)

Keep accurate records of inventory - laundry, water bottles, kitchen supplies

Turn on and off lights of reception, boards, etc

...and all activities needed to keep the hotel running as the front desk operator