About the company

NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.

Qualification / Education and other Requirements:

● Education- Any Undergraduate (BBA,B.Tech, B,A) etc.

● Excellent verbal and written communication.

● Good Interpersonal skills, numerical and analytical ability.

● Decision making skills.

● Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)

● Proficient in MS-Oce (Excel, Word).

● Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

● Comfortable with working 6 days a week and the week o will be on weekdays.

Role and Responsibility – Relationship Manager

● Act as relationship manager for the Paid customers of NoBroker.

● Build sustainable relationships and trust with customer accounts through open and interactive communication.

● Identify and assess customers' needs to eectively upsell or cross-sell relevant products or services.

● Service customer in finding the right tenant / house as per the requirement of the customer.

● Dial outbound and attend inbound calls of customers and leads.

● Use internal tools and methods to provide the best possible service to the customer.

● Negotiate with leads on behalf of customers.

● Keep customers up-to-date on the progress of his account.

● Follow communication procedures, guidelines and policies.

● Go extra mile to provide excellent customer service

About Training- Training will be provided for initial few days for an employee to understand the end to end process.