RM/SALES CONSULTANT/RDSE, SALES KRA

• Act as a single point of contact for customers and provide a delightful experience to them throughout their purchase journey.

• Adhere to SOS guidelines at all times.

• Assess and understand customer needs, facilitate the decision-making process on the model being considered, guide on finance options available and explain value-added services and their benefits.

• Focus continuously on lead generation, efficient event planning by maximizing territory coverage and managing referrals.

• Value and respect the customer’s time and treat customer’s data with utmost confidentiality.

• Capture complete, accurate customer details on SalezTrac APP with the next follow-up appointment mentioned.

• Ensure all customer queries are answered in detail, accurately & patiently and ensure customers understand processes being followed completely.

• Ensure demonstration and test drive for all enquiries and home visits where required.

• Ensure customer docket is filled completely, while clearly mentioning tentative date for delivery and other commitments as per the customer requisites (as per MSIL guidelines).

• Be well-groomed at all times and ensure that the customer is greeted cheerfully and politely.

• Strive to achieve sales and value-added services target as assigned by Senior Relationship Manager.

• Diligently complete paperwork associated with all customer interactions. Ensure transparent communication of deal and document-related details.

• Personally ensure delightful and timely delivery as per the commitment made to the customer.

• Achieve enquiry, test drive, booking and retail targets

• Pre Sales : Lead generation / Referrals/ Offering Test Drives to customers

• Sales : Cars/ Accessories/ Exchange/ Finance/ Insurance/ Maruti Suzuki Rewards

• Post Sales : Delivery / Post Sales follow-up

• Understands customer's requirement for finance & guides customer on options/ documentation basis his profile.

• Keeping track of customer's car related requirements & keeping him posted with regular updates

• Responsible for customer satisfaction & long term relationship building

• Ensuring Arena experience and zero customer complaints