Relationship Officer

Job Summary

The Relationship Officer is responsible for developing a strong local distribution network

for affordable home loans by engaging with ‘contact points’ and executing field-based

marketing initiatives. This role is ideal for fresh graduates or candidates with any field

experience who are looking to build a career in the housing finance sector. The position

involves sales, customer relationship management, and end-to-end loan processing.

Key Responsibilities :

Sales & Business Development

 Achieve home loan disbursement targets through prospecting, networking, and

marketing activities.

 Generate leads via community contact points such as cement dealers, planners,

engineers, and masons.

Product Promotion

 Present and promote home loan products in person and via digital platforms.

 Conduct marketing activities such as pamphlet distribution and construction site visits.

Customer Relationship Management

 Profile customers, identify needs, and recommend suitable loan products.

 Build and maintain long-term relationships to encourage repeat business and referrals.

Loan Processing Assistance

 Guide customers through application, documentation, and verification.

 Coordinate with credit teams for timely loan disbursement.

Field Activities

 Execute branch-assigned promotional activities.

 Maintain visibility in the local housing market.

Compliance & Quality Standards

 Follow company policies, credit guidelines, and ethical sales practices.

Requirement :

Qualification: Graduate in any stream (mandatory).

Experience: Fresher or candidates with any field experience (sales preferred).

Age: Less than 23 years.

Location Preference: Must reside within a 10 km radius of the assigned location.

Other: Two-wheeler with valid driving licence.

Skills & Competencies:

 Communication Skills: Good verbal and written communication in English and local

language.

 Sales Skills: Ability to promote loan products and generate leads.

 Customer Service Orientation: Strong interpersonal skills for relationship building.

 Market Knowledge: Awareness of local housing finance ecosystem.

 Compliance & Ethics: Understanding of company policies and credit guidelines