Restaurant Captain

A restaurant captain is responsible for ensuring smooth operations in the dining area. Their key duties include:

1. Guest Service & Satisfaction

• Greet guests warmly and escort them to their tables.
• Ensure excellent customer service and handle guest complaints professionally.
• Take and confirm reservations, managing seating arrangements efficiently.

1. Team Supervision & Coordination

• Oversee waitstaff and assign tables to servers.
• Train and mentor staff on service standards and etiquette.
• Coordinate with the kitchen and bar to ensure timely service.

1. Order Management

• Take guest orders accurately and ensure special requests are communicated.
• Monitor food and beverage quality before serving.
• Assist with upselling menu items and promotions.

1. Operations & Hygiene

• Ensure cleanliness and hygiene standards in the restaurant.
• Manage inventory of dining essentials like cutlery, glassware, and napkins.
• Handle billing and payment processing when required.

1. Problem-Solving & Conflict Resolution

• Address guest complaints and resolve issues quickly.
• Handle difficult situations with customers or staff effectively.