Restaurant Manager

Polar Bear

• Operations:
• Manage daily opening/closing, cash handling, and vendor coordination.
• Ensure strict adherence to hygiene, food safety, and cleanliness standards.
• Oversee equipment maintenance and inventory management (stocking, ordering).
• People Management:
• Recruit, train, schedule, and motivate staff.
• Conduct daily briefings and performance feedback.
• Manage staff retention and address attrition.
• Customer Experience:
• Ensure excellent service (welcoming, product knowledge, promotions).
• Address customer feedback promptly and professionally.
• Maintain an aesthetically pleasing environment.
• Sales & Finance:
• Drive sales and achieve outlet targets (sales, average check).
• Monitor costs, manage budgets, and analyze sales performance.
• Compliance & Quality:
• Enforce company policies, procedures (SOPs), and quality standards.
• Conduct internal audits and ensure asset protection. 

Levels of Management

• Store Manager: Focuses on a single outlet's daily performance, staff, and customer satisfaction.

An audit of a Polar Bear