Restaurant Manager

and also officiates in the absence of Manager - Operations

FUNCTIONAL, SUPERVISORY, MANAGERIAL AND ADMINISTRATIVE DUTIES AND RESPONSIBILITIES: 

1.     Supervise the functions of the department employees, facilities, operations and cost on a daily basis.

2.     Monitor and control on an on-going basis:

a.     Quality levels of product and service

b.    Customer satisfaction and feedback.

c.     Operating costs and sales.

d.    Sanitation, cleanliness and hygiene of the entire area under his purview.

e.     Ensure optimum performance in specific jobs assigned in the above areas.

f.     Complying with laid down systems and procedure.

g.    Whether SOPs are understood and implemented by the team.

3.     To define targets/ goals for the department and make a constant effort to achieve the same.

4.     To oversee the services of the outlet in all areas of operations to ensure the highest standards and quality of services at all times.

5.     Responsible to maintain revenue/ accounts/ statutory records.

6.     Supervise, plan and implement duty roster at the Unit.

7.     Responsible to ensure cleanliness and hygiene in all areas of operations.

8.     Responsible for resolving all guest issues.

9.     Ensure that displays and marques are well maintained and updated at all times.

10.  Responsible to control and to monitor cost variances for the following:-

Food and Beverage

HLP

Manpower

11.  Responsible to ensure smooth shift closure and handover.

12.  Responsible to prepare departmental budgets and objective manuals with constant review and observations.

13.  To Project a positive image of LBF to the external guest.

14.  Responsible to ensure smooth operations in all guest areas.

15.  Responsible to ensure that the unit has minimal audit queries and resolve queries at the earliest if, any.

16.  To motivate the staff and ensure that they are working together as a team.

17.  Responsible to monitor and to control wastage.

18.  Implement control measures for cash handling in all operational areas.

19.  Responsible to carry out any activity which is assigned by the management from time to time.

20.  Servicing and provide support to customer

21.  Looking after Companies Tie ups and public Relation at Restaurant level

22.  Making MIS report, Customer Handling, taking  Guest Feedback regarding quality of food.

23.  Maintaining Floor hygienic all the Time

24.  Formulating Reports-Cost Analysis, Daily Sales Reports, Breakage Analysis,

Expense statement, daily/weekly/monthly profit and loss Report to determine future action

25.  Month end closing of crockery, cutlery, raw Material items

26.  Taking briefing of staff before staffing each Shift

27.  Making KRA reports on monthly & quarterly

28.  Proper maintain of holding & serving temperature of Food etc

29.  Ensure minimal integrity issues at the outlet

30.  Ensure all company policies are adhered to

31.  To ensure all staff are spoken to with respect

32.  Ensure female staff feel safe at work

33.  To ensure any kind of incident is reported to seniors and HR

ADMINISTRATIVE DUTIES AND RESPONSIBILITIES :

34.  To assist unit HR representative for shortlisting of Team Leader and Rank & File employees.

35.  Responsible to coach , mentor the team for the next level by way of career progression.

36.  Responsible to ensure adherence to the unit training calendar.

37.  Responsible for sanctioning leaves of the team.

38.  Responsible to prepare daily, weekly and monthly reports pertaining to all areas of the outlet operations