Retail Sales Associate

About Eluno:

We are an early-stage, fast-growing startup based in Bangalore, building a new kind of fashion-first eyewear brand. Backed by founders from CRED, Snapdeal, Unacademy, CoinDCX, Urban Company and redBus, along with a top-tier venture capital fund, we are building both online and physical retail experiences from the ground up.

At Eluno, we believe eyewear is not just an accessory but a part of how people express who they are. We design stylish, high-quality frames that feel confident, modern and personal.

About the Role:

We're looking for enthusiastic Retail Store Associate who can deliver a warm, high-quality, and fashion-forward customer experience. As the face of our brand in our stores, you'll guide customers through frame styling, assist with selections, and ensure every interaction reflects our premium brand ethos.

What you'll do:

* Welcome customers and create a friendly, premium store experience

* Understand customer preferences and guide them through frame styling & selection

* Assist in the eye-checkup flow by coordinating with the optometrist and preparing frames

* Explain product features, materials, lens options, and brand story with clarity

* Maintain store hygiene, visual merchandising, and product displays

* Handle billing, CRM data entry, and customer follow-up when needed

* Support inventory management: stock counts, replenishment, and product handling

* Ensure adherence to all store SOPs opening, closing, and daily checklists

* Resolve customer queries and ensure satisfaction throughout the journey

What we're looking for:

* Prior 1-2 years of retail experience preferred (fashion, lifestyle, eyewear)

* Excellent communication and customer interaction skills

* Warm, confident, and well-presented someone who loves styling & fashion

* High ownership and a hands-on attitude

* Comfort with basic billing systems, POS, and CRM tools

* Ability to work in shifts, weekends, and fast-paced retail environments

* A positive attitude and willingness to learn

Why Join Us:

* Be part of a fast-growing, premium eyewear brand rewriting India’s design-first narrative.

* Training in styling, customer experience, and product knowledge

* Growth opportunities across retail roles

* Competitive salary + incentives

* A culture focused on excellence, design, and customer delight