Retail Sales Executive

The Senior Watch Retail Sales Officer is responsible for driving sales, delivering exceptional customer service, and maintaining the brand’s luxury standards in a retail environment. This role focuses on high-end timepieces and requires deep product knowledge, refined client relationship skills, and the ability to meet and exceed individual and store sales targets.

Key Responsibilities:

• Sales & Customer Service
• Achieve and surpass monthly and annual sales targets for luxury watch brands.
• Provide personalized client experiences, demonstrating expertise in horology, brand history, and product features.
• Cultivate and maintain long-term relationships with clients, collectors, and VIP customers.
• Handle after-sales service inquiries with professionalism and efficiency.
• Product & Brand Expertise
• Maintain up-to-date knowledge of all watch models, movements, materials, and pricing.
• Educate clients on brand values, craftsmanship, and heritage.
• Support product launches and promotional events within the boutique.
• Store Operations
• Ensure proper product presentation, stock management, and visual merchandising in line with brand guidelines.
• Assist with inventory checks, replenishment, and product transfers.
• Adhere to all operational procedures, cash handling, and security protocols.
• Leadership & Mentorship
• Support junior sales staff with training and on-floor guidance.
• Contribute to team motivation and performance improvement initiatives.
• Provide feedback to management on client trends and opportunities for growth.

Qualifications:

• Minimum 2+ years of retail sales experience in luxury watches or fine jewelry.
• Proven track record of meeting and exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of luxury clientele and brand positioning.
• Professional appearance and refined etiquette.
• Fluency in English and Kannada.
• Passion for horology and luxury retail.

Key Competencies:

• Customer Relationship Management
• Product Knowledge & Expertise
• Upselling and Cross-Selling Techniques
• Attention to Detail
• Team Leadership
• Problem Solving and Adaptability