Retail Store Manager

Store Cleanliness & Maintenance

·      Ensure the store is clean, organized, and guest-ready at all times

·      Supervise daily cleaning and maintenance routines using a checklist system

·      Check and maintain display lighting, mirrors, trays, and counters regularly

Inventory & Product Handling

·      Handle inventory inward/outward entries, stock tagging, and storage

·      Ensure daily and weekly reconciliation between physical stock and records

·      Flag low stock or damage immediately and report to backend/accounts team

·      Supervise safe storage of high-value items and security protocols

Store Cleanliness & Display

·      Open and close the store as per SOP

·      Maintain daily checklists for cleaning, display, inventory, and team shifts

·      Ensure timeliness, grooming, and behavior standards are upheld by all team members

·      Conduct briefings before the shift and end-of-day updates

Sales & Customer Experience

·      Greet and support walk-in customers personally when needed

·      Coach team on cross-selling, upselling, and product knowledge

·      Take lead during festive or high-value sales interactions

·      Encourage customer feedback and ensure follow-ups

Reporting & Documentation

·      Maintain daily sales registers, stock movement logs, and feedback summaries

·      Submit end-of-day and weekly reports to the operations team

Handle billing queries, basic reconciliation, and coordinate with accounts for clarity