Sales and Marketing Executive

About Stownest Storage: Stownest Storage is a premier provider of cutting-edge storage solutions, committed to simplifying the storage experience for individuals and businesses. Our user-friendly website, stownest.com, serves as a gateway to our state-of-the-art facilities and innovative services, offering customers a seamless online experience tailored to their needs.

Job Description: As an Inbound Sales Representative at Stownest Storage, you will be at the forefront of our sales efforts, engaging with customers who visit our website and converting inbound inquiries into sales opportunities. You will leverage your sales expertise and product knowledge to provide personalized assistance and guidance to customers, helping them find the perfect storage solution to meet their needs.

Key Responsibilities:

Customer Engagement: Respond promptly to inbound inquiries via phone, email, and live chat, providing personalized assistance and information about our storage services.

Needs Assessment: Listen attentively to customers’ storage requirements and preferences, asking probing questions to understand their needs and concerns.

Product Recommendation: Utilize your knowledge of Stownest Storage’s offerings and features to recommend suitable storage solutions tailored to each customer’s needs.

Sales Conversion: Guide customers through the sales process, addressing any questions or objections they may have and effectively communicating the value proposition of our services.

Lead Management: Record and update customer information, inquiries, and interactions in our CRM system, maintaining accurate and up-to-date records of all sales activities.

Customer Follow-Up: Follow up with leads and prospective customers to nurture relationships, answer additional questions, and facilitate the sales process.

Collaboration: Collaborate closely with other departments, including marketing and operations, to ensure a seamless customer experience and optimize sales opportunities.

Continuous Improvement: Stay updated on industry trends, market dynamics, and competitors’ offerings to continually enhance your sales skills and performance.