Sales Associate - Omni Channel Conversions

Sales Associate – Omnichannel Conversions

We are looking for a proactive and persuasive Sales Associate to manage customer conversations across multiple sales channels and convert inbound interest into successful orders. This role will focus on engaging leads through WhatsApp chats, phone calls, store leads and Shopify abandoned cart follow-ups, with the goal of improving response speed, customer experience, and overall conversion rates.

The ideal candidate is confident in direct selling, strong in written and verbal communication, and comfortable handling customer objections, product queries, and follow-ups across digital and telephonic channels.

Key Responsibilities

• Respond promptly to inbound leads and customer queries on WhatsApp
• Connect with interested prospects telephonically to explain products, resolve concerns, and drive purchases
• Follow up with customers who have abandoned carts on Shopify to recover lost sales
• Build rapport with leads, understand buying intent, and guide them toward conversion
• Maintain consistent follow-up with warm leads until closure or clear outcome
• Coordinate with internal teams for order support, inventory checks, and customer issue resolution
• Track conversations, lead status, and conversions across all assigned channels
• Meet daily/weekly targets for response time, follow-ups, and sales closures

Ideal Candidate Profile

• Experience in sales, inside sales, or customer conversion roles
• Strong communication skills in chat and phone-based selling
• Comfortable handling multiple customer touchpoints simultaneously
• Familiar with WhatsApp Business, calling workflows, and Shopify order/cart processes
• Good at objection handling, persuasion, and closing
• Organized, target-driven, and customer-focused

Success Metrics

• Lead-to-sale conversion rate
• Shopify abandoned cart recovery rate
• Response and follow-up turnaround time
• Revenue generated from managed channels
• Customer satisfaction during the sales journey