Sales Executive
Rohini Enterprises
Sales Executive
Rohini Enterprises
Ejipura, Bengaluru/Bangalore
₹25,990 - ₹27,000 monthly
Fixed
₹25990 - ₹27000
Earning Potential
₹27,000
Job Details
Interview Details
Job highlights
Urgently hiring
142 applicants
Job Description
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, chat, or social media platforms.
- Provide exceptional customer service by addressing customers' concerns, questions, or complaints in a timely and professional manner.
- Assist customers with product information, troubleshooting, order tracking, and billing inquiries.
- Ensure customer satisfaction by actively listening to their needs, empathizing with their situations, and providing appropriate solutions.
- Maintain accurate records of customer interactions and transactions using the company's CRM (Customer Relationship Management) system.
- Collaborate with other departments, such as sales, technical support, and logistics, to resolve complex issues and escalate unresolved problems as needed.
- Identify opportunities to improve customer support processes, documentation, and training materials.
- Stay updated on product features, promotions, and company policies to provide accurate information to customers.
- Adhere to service level agreements (SLAs) and performance metrics related to response times, resolution rates, and customer satisfaction scores.
- Handle customer feedback and escalate recurring issues or trends to management for further analysis and action.
Qualifications:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to remain calm and courteous under pressure.
- Problem-solving abilities and a proactive approach to resolving customer issues.
- Attention to detail and accuracy in recording customer information and interactions.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using CRM software, email, and other customer support tools.
- Prior experience in customer service or a related field is preferred.
- Flexibility to work in shifts, including evenings, weekends, and holidays if required.
- A positive attitude and a genuine desire to help customers achieve their goals.
- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
Job role
Work location
3rd Main Rd, Ashwini Layout, Ejipura, Bengaluru, Karnataka 560047, India
Department
Sales & BD
Role / Category
B2C / Retail / Counter Sales
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Basic English
Gender
Any gender
Interview details
Interview mode
Online/Telephonic
About company
Name
Rohini Enterprises
Address
3rd Main Rd, Ashwini Layout, Ejipura, Bengaluru, Karnataka 560047, India
Job posted by Rohini Enterprises
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