Sales Executive

Destination Expert – Role Overview for New Hires

As a Destination Expert, your job is to help clients choose the best travel experience by using your destination knowledge, communication skills, and ability to create customized travel packages.

This role involves speaking with customers, explaining destinations, preparing quotations, and finalizing travel packages based on the client’s budget.

What You Will Do (Your Responsibilities)

1. Talk to Clients

Call and communicate with customers who are interested in traveling.

Understand their travel dates, budget, destination preferences, and expectations.

Maintain a friendly, helpful, and professional tone.

2. Explain the Destination

Provide complete information about the destination:

Best time to visit

Weather

Main attractions

Activities

Culture & food

Hotels and sightseeing options

Help clients choose the best location based on their needs.

3. Prepare Customized Quotations

Create travel packages based on the client’s budget and requirements.

Select suitable hotels, sightseeing activities, and transportation options.

Make sure the quotation is accurate, clear, attractive, and within budget.

4. Present & Modify the Package

Share the quotation with the client.

Make changes if the client asks for adjustments.

Explain inclusions, exclusions, terms, and conditions clearly.

5. Confirm the Package

Once the client agrees, finalize the booking.

Coordinate with suppliers/hotels for availability and best rates.

Ensure all booking details are correct before confirming to the client.

6. Customer Support

Provide support before the trip (documents, confirmations).

Assist customers during the trip if they face any issues.

Ask for feedback after the tour is completed.

7. Maintain Records

Keep track of all leads, quotations, and bookings.

Update destination knowledge regularly.

Report your daily/weekly progress to management.

Skills Required

Good communication skills

Basic computer knowledge

Ability to understand customer needs

Positive attitude and willingness to learn

Knowledge of travel destinations (training will be provided)

What We Offer

Full destination training

Growth opportunities

Incentives based on performance

Professional work environment