Position Overview:

We are seeking a dynamic and customer-focused Counter Sales Executive to join our team. The ideal candidate will be responsible for managing counter operations, customer interactions, and administrative tasks while maintaining excellent service standards and contributing to a positive work environment.

Key Responsibilities:

Customer Service & Sales

• Handle customer orders efficiently and accurately at the counter
• Provide excellent customer service and product recommendations
• Process payments and maintain transaction records
• Address customer queries and complaints professionally
• Upsell and cross-sell menu items to maximize revenue

PetPooja Software Management

• Operate PetPooja POS system for order processing
• Generate bills and manage digital payments
• Update menu items, prices, and promotional offers
• Handle online orders and delivery management
• Troubleshoot basic software issues

Reporting & Documentation

• Daily Reports: Sales summary, cash reconciliation, customer count
• Weekly Reports: Sales trends, popular items, customer feedback summary
• Monthly Reports: Comprehensive sales analysis, growth metrics, performance review
• Maintain accurate records of all transactions

Financial Management

• Maintain due reports for credit customers and vendors
• Update and track daily expenses accurately
• Monitor cash flow and daily collections
• Coordinate with accounts team for financial reconciliation

Inventory Management

• Update inventory levels in real-time
• Track stock movement and consumption patterns
• Alert management about low stock items
• Coordinate with kitchen/store team for stock replenishment
• Conduct periodic stock audits