Sales Support Executive

The Sales Support Executive will handle customer inquiries and sales calls from the office, maintain organized sales records, and provide after-sales support. She will play a key role in building and maintaining positive relationships with customers while ensuring smooth communication between the sales team and clients.

Key Responsibilities:

• Attend and respond to incoming sales inquiries via phone, email, and WhatsApp.
• Explain company products (e.g., lithium batteries, inverters, UPS systems) and coordinate with the technical or sales team when needed.
• Maintain customer databases, update sales sheets, and manage follow-up schedules.
• Prepare and send quotations, proforma invoices, and product brochures as required.
• Follow up with potential clients and update the sales team on lead status.
• Build strong relationships with clients through polite and professional communication.
• Coordinate internally with production, dispatch, and accounts departments.
• Track sales orders, dispatches, and provide updates to clients.
• Handle basic CRM (Customer Relationship Management) software or Google Sheets.
• Assist in organizing records for billing, delivery tracking, and customer feedback.
• Support management with daily sales reports and performance metrics.

Required Skills and Qualifications:

• Graduate in Commerce, Business Administration, or relevant field.
• 1–3 years of experience in office-based customer support or sales coordination.
• Excellent verbal and written communication skills in English and Hindi.
• Comfortable with phone communication and professional email etiquette.
• Good working knowledge of Google Sheets, Excel, and basic computer operations.
• Strong organizational skills with attention to detail and follow-ups.
• Pleasant personality with a customer-first approach.

Nice to Have:

• Experience in handling clients in the renewable energy or electronics sector.
• Familiarity with CRM software or lead tracking tools.
• Ability to multitask and handle pressure calmly.

Growth Opportunities:

• Can progress to roles like Sales Coordinator, CRM Manager, or Business Development Executive based on performance and interest.