Salon Receptionist

We are looking for a professional and competent Salon Receptionist to join our salon. You will be managing our front desk area and be responsible for salon management.

As a Salon Receptionist, you will be responsible to greet clients on their visit and offer them our services. You will also answer customers' inquiries about salon services via telephone, chat, email, or face-to-face. You will be processing their payments and maintaining a record of the transactions in a cash register.

You will be the primary point of contact between the salon clients and the salon team. You will be directly working with our Store Senior Manager and Owner. You should be capable to manage customers with elegance, even amid peak demand hours. You will assist us in boosting our reputation by building friendly relationships with clients.

We take great pride in our entire team and here are some of the benefits they receive working with us:

• Working in a Salon which is an International Brand
• Free Haircuts and styling! Our team enjoys a certain amount of free services in the salon
• Safe and Secure environment especially for women to dress professionally and feel comfortable and confident doing so
• Ability to earn a 30% + bonus monthly
• Enjoy the benefits of a Yearly Bonus Bucket for outstanding performance
• And a lot more…

If you have the desired experience for this role, we would like to meet you.

Responsibilities

• Greet customers, and walk them to their seats.
• Advise assigned beauticians about customers’ arrival and update them about the services which they want.
• Confirm appointments with customers via telephone, chat, and email.
• Process cash and credit card transactions and issue receipts.
• Offer drinks and converse with customers who are sitting in the waiting area of our salon.
• Answer inquiries of clients regarding the beauty services of the salon and schedule their appointments.
• Notify customers about new offers and services of the salon on a timely basis.
• Provide cross-sell services through brochures and gift vouchers whenever applicable.
• Update customer records with contact, bill details, appointments, and services provided to them.
• Keep the reception area clean.
• Order and get salon business cards and brochures printed as and when required.

Requirements

• Bachelor’s degree in any discipline. Candidates having a high school diploma with the desired experience can also be considered.
• 2+ years of experience working as a Salon Receptionist or Receptionist or a similar role.
• Basic computer knowledge with proficiency in Microsoft Office/Google Workplace.
• Exceptional communication (oral and written) skills.
• Excellent record-keeping skills.
• Ability to handle monetary transactions.
• Good customer service and organization skills