Security Field Officer

The Security Field Officer will be responsible for overseeing on-ground security operations across multiple sites, ensuring effective deployment of security personnel, maintaining service quality, and addressing operational issues in real time. The role requires strong field presence, people management skills, and the ability to handle conflict situations efficiently while ensuring uninterrupted security services.

Roles & Responsibilities

1. Security Operations & Deployment

• Ensure proper deployment of security guards at all assigned sites as per approved duty rosters.
• Verify attendance, punctuality, uniform compliance, and overall discipline of deployed guards.
• Coordinate daily manpower requirements and ensure continuity of services without disruption.
• Liaise with clients/site representatives for smooth day-to-day operations.

2. Security Guard Vacancy Hiring & Sourcing

• Identify and address security guard vacancies promptly.
• Source, recruit, and deploy suitable security personnel as per operational requirements.
• Conduct basic verification, documentation checks, and orientation before deployment.
• Maintain a standby pool of guards to handle emergencies and sudden requirements.

3. Conflict Resolution & Issue Management

• Handle conflicts or disputes involving security guards, clients, residents, or site staff.
• Address complaints related to guard performance, behavior, or duty execution.
• Act as the first point of escalation and ensure timely resolution of issues on-site.
• Report critical incidents to management with appropriate documentation.

4. Site Inspections & Surprise Visits

• Conduct regular and surprise site visits during both day and night shifts.
• Audit security arrangements, guard alertness, adherence to SOPs, and post instructions.
• Identify gaps, risks, or non-compliance and initiate corrective actions immediately.
• Submit visit reports and observations to the management.

5. Reporting & Coordination

• Maintain daily operational reports, attendance records, and site inspection logs.
• Coordinate with operations, HR, and payroll teams for manpower and compliance matters.
• Ensure timely communication of operational updates and challenges.

Required Skills & Competencies

• Strong field operations and people management skills
• Conflict handling and problem-solving ability
• Knowledge of security operations and guard deployment
• Good communication and coordination skills
• Willingness to work flexible hours, including nights and weekends

Qualifications & Experience

• Minimum qualification: 10th / 12th pass (Graduation preferred)
• 2–5 years of experience in security operations and field supervision
• Prior experience in a security agency or manpower services company is preferred

Key Attributes

• Proactive and result-oriented
• High sense of responsibility and discipline
• Ability to work under pressure and handle emergencies
• Strong ethical and professional conduct