Senior IT Support Specialist

Role & responsibilities

This is a full-time on-site role for an Information Technology System Administrator, based in Bengaluru. The IT System Administrator will be responsible for maintaining, upgrading, and managing software, hardware, and networks. Day-to-day tasks include system administration using OKTA, JAMF, and resolving tickets, communicating through Slack, network administration, providing technical support, and troubleshooting. The role requires someone who can ensure the security and efficiency of IT infrastructure.

Qualifications

• System Administration skills
• Network Administration skills
• Experience with JumpCloud, Okta, JAMF, and CrowdStrike is a plus.
• Technical Support and Troubleshooting skills
• Strong Information Technology (IT) knowledge
• Excellent problem-solving skills and attention to detail
• Strong communication and teamwork abilities
• Bachelor's degree in any related field is preferred

Preferred candidate profile

• Has experience in OKTA and JAMF
• Has experience in GSuite and MacOS, FreshService Ticketing tool.
• Hunger to learn, Figuring it out attitude
• Problem-solving ability, ability to work with management
• Strong communication skills, verbal and written.