Senior Process Executive

Senior Process Executive / Process Specialist

Location: Bangalore

Work Mode: Work From Office

Experience: 3–4 Years

Job SummaryWe are looking for a detail-oriented and process-driven Senior Process Executive / Process Specialist to support order management, contract review, stakeholder coordination, and escalation handling. The role requires strong communication, analytical thinking, and the ability to ensure process compliance while supporting delivery predictability and client commitments.

• Key ResponsibilitiesHandle order management activities, including review of contracts and agreements.
• Analyze documents carefully and update required information in the system.
• Draft and manage emails effectively.
• Support order management operations.
• Work in a 24x5 WFO model, including weekends based on business requirements.
• Be available for month-end and quarter-end weekend work as needed.
• Ensure compliance with company guidelines, policies, and process norms.
• Manage customer escalations and support resolution through RCA and CAPA.
• Contribute to process improvement initiatives.
• Required SkillsExperience working with international outsourcing companies and global clients.
• Strong written and verbal communication skills.
• Ability to manage stakeholder expectations effectively.
• Hands-on experience in agreement setup and contract management.
• Strong problem-solving and analytical skills.
• Experience handling customer escalations.
• Proficiency in MS Office.
• Educational QualificationOnly BBM / B.Com / BBA graduates are eligible for interview.
• Additional DetailsShift: 24x5
• Work Mode: WFO
• Preferred Experience: 3–4 years
• Location Preference: Bangalore