Senior Process Executive

Infosys

Electronics City, Bengaluru/Bangalore

₹40,000 - ₹45,000 monthly

Fixed

40000 - ₹45000

Earning Potential

45,000

Work from Office

Full Time

Min. 3 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

2 applicants

Benefits include: PF

Job Description

PFB the details:-

 

Purpose/Essence of the role: Act as an expert for the project team to different stakeholders; ensures process compliances, resolution of escalations; track and report project status regularly; contribute to process improvements with the objective to sustain delivery predictability and meet client and internal commitments WITHIN the guidelines, policies and norms of the company 

 

Below are the roles and responsibilities aligned to the below-mentioned role / role designation: 

 

Role: Senior Process Executive / Process Specialist ( JL 2 and JL 3)

 

  • Order management experience can review contracts and agreements. 
  • Analyze and Eye for detail in the document which needs to be update on the system 
  • Email draft and handling  
  • Order Management knowledge  
  • 24*5 WFO (including Sat and Sunday based on business requirement) 
  • Month end and Quarter end need to work on Weekend 

 

Skills: 

 

  • Experienced in working with international outsourcing companies and global clients.
  • Strong communication skills ( Written & Verbal) with the ability to manage stakeholder expectations effectively.
  • Hands-on experience in agreement setup and contract management processes.
  • Problem Solving techniques 
  • Analytical skills  
  • Managing customer escalation with experience of performing RCA and CAPA 
  • MS Office proficiency  

 

  • Education BBM/B.COM / BBA ( (Only these graduates are eligible for Interview)


Job role

Work location

Electronic city, Phase II, Electronic City, Bengaluru, Karnataka, India

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

Education

Graduate

Skills

MS Excel, Customer engagement, Root cause analysis, Order management

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Infosys

Address

Electronic city, Phase II, Electronic City, Bengaluru, Karnataka, India

Job posted by Infosys

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