Senior Style Associate

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities:

Customer Focus

● Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.

● Address issues professionally and ensure customer needs are met.

● Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

● Responsible for achieving store sales targets.

● Drive solution-based sales by understanding customer needs and offering relevant products and services.

● Focus on selling higher-value products to increase the average transaction value.

● Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.

● Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

● Adapt to changing customer needs and share product and customer insight with the team.

● Demonstrate problem-solving skills to address challenges and manage resistance effectively.

● Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

● Utilize analytical thinking to make sound operational decisions.

● Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

● Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.

● Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.

● Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.

● Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

● Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.

● Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.

● Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement:

● Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.

● Must be above 20 years of age and below 35 years of age.

● Basic computer skills and microsoft office

● Proven track record of exceeding sales targets consistently

● Experience in providing exceptional customer service and building strong customer relationships

● Experience in mentoring team members

● Experience in handling cash transactions and inventory management

● Proficient in POS systems and other relevant retail technologies

● Knowledge of visual merchandising principles

● Positive and enthusiastic attitude

● Excellent presentation and grooming standards

● Flexibility and adaptability to work varied shifts