Service Delivery Associate

Fujitsu Consulting India Pvt Ltd

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 7 Years

Job Details

Job Description

Service Delivery Associate

*Leading the change management activities within a structured process framework ( ITIL)*Evaluating the change impact and organizational readiness to limit potential risk.*Supporting the Process Specialist in decisions for major changes.*Prepration of RACI Matrix.*Facilitating cross-departmental collaboration necessary for change management.*Evaluating and improving the change management processes.* Responsible for Service Review Calls with Customer.*Define KPIs with teams to ensure realization of ROI (Risk,Oppurtunites Issues) with adoption and user acceptance.*Responsible to maiantain escalation matrix (internal & extrnal) Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA.*Resposible to audit the changes & maintain QPI score

Job role

Work location

Bangalore

Department

Operations

Role / Category

Telecom Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 7 years

About company

Name

Fujitsu Consulting India Pvt Ltd

Job posted by Fujitsu Consulting India Pvt Ltd

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