• When you get a call from the Surat Service Centre, you will have to be ready to serve the client.

• Keep ready all the models required, including tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, and HL in your tool bag. • Go to the repairing stock center to pick up the material.

• Make an entry into the “Material Transaction Book” by yourself.

• Also keep a small vacuum machine in case of mocha service.

• Don’t forget the quotation paper of the client in case of installation.

• Reach timely on-site. Or if you will be late then at least inform your head with reason.

• As and when you reach the site, ask for a warranty certificate/invoice in case of complaint.

• If you get it then first send a photo of it to your head for registration.

• If they have not these things, then ask them to get it from the seller.

• Clearly tell them you cannot serve them until you don’t get the invoice or certify in any emergency.

• But yes if you get the call to serve him from the senior then serve them even without certification or invoice.

• Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product.

• And before repair or replacement, prove to them the real fault of their switches so that they can have a clear idea.

• If the customer asks for a service charge receipt, inform the Surat service center, and they will provide you with a soft copy of it.

• Never get angry with any customers. Always be a gentleman.

• Make humble relations with customer and their family.

• Call to Surat service center while leaving the site for verification.

• Always give service visiting cards on-site for future communication and also inform them about this.

• When you complete your visits, again go to the repair stock center to return the material and make an entry into their book by self.