Shift Supervisor

1. Role models expected behavior and coaches team on

hospitality standards

3. Executes processes that ensure the restaurant meets

safety and sanitation standards

4. Executes processes that ensure inside and outside

cleanliness standards are met

5. Ensures self and team handles all Guest concerns utilizing

LEADS with a sense of urgency

6. Responds to all Guest feedback with action plans to

address opportunities

7. Ensures all shifts are appropriately staffed to achieve

service with speed goals

9. Empowers the team to satisfy Guest needs and resolve

concerns

10. Removes barriers to delivering Hospitality behaviors

11. Communicates Guest feedback to the team and involve in action plans to resolve issues