SME Sales Executive

Key Responsibilities

Outbound Sales & Cold Calling

·      Make high-volume outbound calls to sellers using Zendesk

·      Engage new and lapsed sellers through structured cold-calling frameworks

·      Confidently explain company's value proposition (for both lead-gen and marketplace model)

·      Handle common objections and move conversations forward.

·      Determine whether the best next step is:

o  Booking an onboarding meeting, or

o  Activating and selling on the call

Meeting Booking & Scheduling

·      Book onboarding or follow-up meetings using Calendly.

·      Guide sellers through availability using simple, conversational questions:

o  “Which day works best for you?”

o  “Morning or afternoon?”

·      Confirm meeting details clearly and professionally.

·      Send follow-up emails with Calendly links when sellers cannot commit immediately.

Live Selling & Seller Activation

·      Activate sellers directly on a call or during pre-booked activation calls.

·      Explain pricing, credits, lead flow, and value clearly and confidently.

·      Help sellers select the right categories, locations, and lead settings.

·      Ensure sellers understand best practices before purchasing leads.

·      Maintain compliance with approved scripts, pricing, and offers.

Onboarding Calls

·      Conduct onboarding calls with sellers who have already booked meetings.

·      Walk sellers through:

o  Activation and start pack options (if required)

o  Profile setup

o  Lead settings and filters

o  Buying and responding to leads

o  Best practices to maximise conversion

·      Answer questions and remove friction during early platform usage.

·      Deliver a positive, consultative seller experience.

Systems, Process & Data Accuracy

·      Accurately log all call outcomes, notes, and actions in Zendesk.

·      Use correct dispositions for unanswered calls, voicemails, callbacks, and meetings booked.

·      Follow outbound cadence rules (call attempts, voicemail, email follow-ups).

·      Adhere to compliance, quality, and communication standards.

Key Skills & Experience

·      1–3 years’ experience in outbound sales, inside sales or customer support.

·      Comfortable making cold calls to business owners and decision-makers.

·      Clear, neutral, and confident spoken English suitable for global markets.

·      Strong objection-handling and conversational selling skills.

·      Ability to follow structured scripts while sounding natural and authentic.

·      Comfortable using CRM or ticketing tools (Zendesk experience is a plus).

·      Resilient, target-driven, and comfortable handling rejection.

·      Willingness to work aligned to US/UK business hours.