Store Manager

Role SummaryWe’re looking for a polished, target-driven Front Office Sales Manager for a premium laundry store. The role combines front-desk customer handling, telecalling/follow-ups, and upselling memberships/value-added services, while maintaining basic customer and sales metrics to improve conversions and repeat business.

• Key ResponsibilitiesManage end-to-end front desk operations: customer greetings, order intake, tagging, billing, and delivery coordination.
• Conduct telecalling to:
• Follow up on inquiries/leads and missed visits
• Remind customers about pickups/deliveries
• Reactivate inactive customers and drive repeat orders
• Upsell and cross-sell: premium packaging, express service, stain removal, ironing, subscription/membership plans, add-on services.
• Handle customer concerns professionally and ensure a premium service experience.
• Maintain and track basic metrics such as:
• Daily orders, average bill value, conversions from calls, repeat rate, customer feedback/complaints
• Prepare simple daily/weekly reports and share insights to improve store performance.
• Coordinate with production/delivery team to ensure service timelines and quality standards.