Store Supervisor

Front Desk & Customer Service

• Greet and assist walk-in customers and parents warmly.

• Explain play area packages, safety rules, membership plans, and activity schedules.

• Handle entry ticketing, billing, and check-in/check-out procedures.

• Maintain a clean, organized, and welcoming reception area.

Sales & Business Development

• Promote membership packages, event bookings, and café offers to customers.

• Convert walk-in customers into repeat visitors or members.

• Handle birthday parties, school visits, and group booking inquiries.

• Meet monthly sales and booking targets.

Events & Coordination

• Assist in setting up and coordinating parties or events.

• Work closely with the play area and café teams to ensure smooth event execution.

• Follow up with potential leads for party or activity bookings.

Operations & Reporting

• Maintain daily sales and customer footfall records.

• Manage customer feedback and escalate issues when necessary.

• Support marketing activities like distributing flyers or handling online inquiries.