Student Support Officer

Job Title: Student Support Executive (SSO) Organization.

Aakash Educational Services Limited (AESL)Department: Student Support Officer

Location: As per center requirement

Job Summary The Student Support Executive (SSO) is responsible for delivering high-quality support to students and parents by handling academic and administrative queries, coordinating with internal teams, and ensuring a smooth student experience throughout the academic journey at Aakash.

Key Responsibilities

• Act as the first point of contact for students and parents for queries related to courses, batches, schedules, tests, and academic policies.
• Provide accurate information regarding admissions, fee structure, refunds, transfers, and center policies.
• Coordinate with academic teams, faculty, and operations to resolve student concerns promptly.
• Maintain and update student records in CRM/ERP systems.
• Support admission and enrollment processes, including documentation and follow-ups.
• Assist in batch allocations, rescheduling, and student communications.
• Handle inbound and outbound calls, emails, and walk-in inquiries professionally.
• Ensure adherence to service-level agreements (SLAs) and quality standards.
• Collect feedback from students/parents and escalate issues when required.
• Support center activities, exams, and events as needed.

Required Skills & Competencies

• Excellent communication skills (verbal and written).
• Strong interpersonal and customer service orientation.
• Ability to handle student/parent concerns with empathy and professionalism.
• Good organizational and multitasking skills.
• Basic computer proficiency (MS Office, CRM/ERP systems).
• Ability to work in shifts, including weekends, as per center operations.

Qualifications

• Graduate in any discipline (preferred).
• Freshers are welcome; prior experience in customer support, education, or service industry is an advantage.

Key Attributes

• Student-centric mindset
• Problem-solving attitude
• Attention to detail
• Team player with a positive approach

Growth Opportunities

• Exposure to academic operations and student lifecycle management.
• Career growth within Aakash across academic support, operations, and management roles.

This role is critical in ensuring a positive and seamless experience for students and parents at Aakash.