System Administrator

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Technical Expertise: Serve as the technical expert in system administration for the SLS environment, ensuring optimal performance and reliability.

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Queue Management: Efficiently manage and prioritize IT service requests and incidents using queue management techniques to ensure timely resolution and minimal disruption to business operations.

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ITIL Best Practices: Implement and maintain ITIL best practices for service management, including incident, problem, change, and release management, to enhance service delivery and operational efficiency.

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System Installation and Configuration: Oversee the installation and configuration of new software, hardware, network, and cloud infrastructure to support business needs.

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Performance Monitoring: Continuously monitor system performance to identify and address potential issues proactively.

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Active Directory Management: Manage Active Directory servers, security groups, and group policy development and deployment.

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User Account Management: Oversee the management of user accounts and assets, assigning security permissions on the network.

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Additional Duties: Perform other duties as assigned to support the IT department and organizational goals.

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Other:

• EH&S Compliance: Demonstrate personal responsibility for, and ensure compliance with, all Environmental Health & Safety (EH&S) policies, procedures, and initiatives within the team.

• Diversity and Inclusion: Promote diversity and inclusion, positive employee relations, and teamwork, ensuring all team members are treated fairly and equitably.

• Cost Management: Manage costs in line with budgetary requirements and financial policies and procedures.

• Continuous Improvement: Support and recommend continuous improvement initiatives and foster compliance with quality requirements.

• Policy Compliance: Ensure team compliance with all company policies, procedures, and initiatives.

• Workforce Development: Cultivate a well-trained workforce, including support of performance-management and career-development initiatives.

Key Performance Indicator (KPIs)

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