System Engineer

Job Title: L2 Service Desk Engineer / Technical Support

Location: Work from Office

Experience: 2–4 Years (Preferred)

Job Description:

We are looking for an experienced L2 Service Desk Engineer to provide technical support and troubleshooting for end-user systems and applications.

Key Responsibilities:

• Provide Level 2 technical support for desktops, laptops, and IT applications.
• Troubleshoot issues related to Microsoft Office, Office 365, email, printers, and internet applications.
• Manage Active Directory tasks such as user account management and access requests.
• Support software installation, antivirus, system imaging, and patch management.
• Resolve issues related to wireless connectivity and network access.
• Configure and support mobile devices (iOS and Android).
• Follow ITIL processes, maintain documentation, and generate MIS reports.
• Coordinate with internal teams to ensure timely issue resolution.

Required Skills:

• Experience in L2 Service Desk / IT Helpdesk / Technical Support.
• Knowledge of Windows OS, Active Directory, Office 365, and networking basics.
• Strong troubleshooting and communication skills.

Additional Requirement:

• Must be flexible to work in rotational shifts.
• Work from office is mandatory.