Team Leader

Location: Bangalore (Silk Board / HSR Layout)

Experience: 3–7 years in telesales/outbound calling, with minimum 1–2 years of team-leading experience managing 15–20 telecallers

Qualification: Graduate in any discipline

About the Role: This is a frontline sales leadership role responsible for managing a high-performing team of Telecallers who handle digital leads. The Team Leader will drive productivity, ensure quality customer interactions, and maximize store walk-ins and conversions through disciplined monitoring, coaching, and performance management.

You’ll ensure the team meets daily/weekly/monthly targets while maintaining strong coordination between the digital sales desk and retail stores.

Key Responsibilities:

• Team Management & Performance- Lead, supervise, and motivate a team of 15–20 Telecallers handling digital outbound sales calls.
• Drive daily targets: 
• Minimum 140 connected calls per agent 
•  2 hrs 45 mins effective talk time
• Store walk-ins and revenue conversions
• Track team productivity through dashboards and CRM reports; conduct daily huddles and performance reviews.
• Coach team members on communication, sales pitch, objection handling, and follow-up strategy.

• Sales Operations
• Ensure consistent calling on fresh leads and follow-ups to generate walk-ins.
• Monitor the team’s adherence to calling scripts, lead hygiene, and CRM updation.
• Optimize lead allocation, reduce lead leakage, and ensure timely follow-ups.
• Work closely with store teams for appointment confirmations, customer updates, and conversion tracking.