Team Leader

The Field Team Lead is responsible for managing on-ground operations, supervising riders, and ensuring smooth day-to-day performance aligned with company standards. This role acts as the bridge between riders and management, ensuring operational efficiency, service quality, and strong team coordination.

• Supervise and manage daily activities riders.
• Coordinate with internal departments for escalations and process improvements.
• Strong leadership and people management skills
• Excellent communication and coordination abilities
• Problem-solving and decision-making skills
• Ability to work in a fast-paced, field-driven environment
• Basic data analysis and reporting capability
• Accountability and ownership mindset
• Experience in logistics, last-mile delivery, or operations (preferred)
• Rider experience ratings
• Issue resolution turnaround time
• Compliance with operational standards