Team Member

T.GSA & Sr.GSA

Reporting to: Assistant Store Manager / Store Manager       

KRA:

• Ensure Sales and Profitability in terms of excellent customer service
• Drive customer focus through varied choice of products in the Restaurant

Knowledge, Skills & Abilities:

• Effective communication & influencing skills
• Ability to work in a Team
• Excellent customer handling skills
• Customer Service orientation

Duties & Responsibilities:

• Adhering to work timing and duty roster assigned by the Restaurant Manager
• Wear the prescribed uniform, while on duty, to maintain uniformity of appearance at outlet.
• Adhering to the grooming and personal hygiene standards.
• Customer Relations (Greeting with a Smile, Welcoming, Thanking, Answering to customer queries/Hospitality)
• Taking Orders from walk-In and take away customers
• Cash Desk Operation & Cash Settlements from the customers
• Adhering to all the SOP’s at the outlet level
• Up selling with various add-ons & beverages
• Maintaining Outlet Hygiene and Cleanliness
• To ensure BOH area is clean and neatly maintained and the FOH is neatly organized
• To ensure the cutlery and crockery are neatly washed and available to customers as per SOP’s
• Should ensure that company assets provided to the store are well maintained
• Escalate integrity issues
• Escalate Customer Complaints to the Restaurant In charge