Technical Support Executive

Job Description – Customer Support Executive

Location: Koramangala 4th Block Bengaluru

Department: Customer Support Executive

Company: Bhash Software Labs Pvt. Ltd.

About Us

Bhash Software Labs is a leading provider of SMS, WhatsApp API, and communication solutions, empowering businesses to simplify their customer engagement. We are looking for passionate and customer-centric individuals to join our team as Customer Support Executives.

Role Overview

As a Customer Support Executive, you will be the first point of contact for our clients. You will assist them with product usage, resolve queries, handle complaints, and ensure a smooth experience across our communication platforms.

Key Responsibilities

• Handle incoming calls, emails, and chat queries from customers.
• Provide accurate information regarding our products and services (SMS, WhatsApp API, etc.).
• Resolve customer complaints in a professional and timely manner.
• Guide clients through product features, activations, and troubleshooting.
• Maintain a high level of customer satisfaction by delivering quality support.
• Coordinate with technical teams for escalated issues and follow up until resolution.
• Document customer interactions, feedback, and recurring issues.
• Contribute to process improvements and FAQs to reduce repetitive queries.

Requirements

• Bachelor’s degree (preferred) or equivalent experience.
• 0–6 Months of experience in Customer Support / Technical Support / BPO / SaaS company.
• Strong communication skills (English & Hindi required; knowledge of regional languages is a plus).
• Ability to handle customer interactions with patience and empathy.
• Basic knowledge of IT / software / CRM tools is an advantage.
• Problem-solving attitude with attention to detail.

What We Offer

• Competitive salary and performance-based incentives.
• Training on communication tools and platforms.
• Opportunity to work with a growing SaaS/Telecom technology company.
• A supportive and collaborative work environment.