Technical Support Executive / IT Support Executive / Operations Assistant

Respond to customer inquiries via phone, email, chat, or ticketing system

Diagnose and troubleshoot hardware, software, and network issues

Install, configure, and maintain computer systems and applications

Document technical issues and solutions in the ticketing system

Escalate complex problems to senior technical staff when necessary

Provide step-by-step technical assistance to non-technical users

Maintain knowledge of company products and updates

Assist with system upgrades, patches, and security updates

Ensure timely resolution of service requests according to SLAs