Technical Support Executive - Voice / Blended

Role Overview

We’re looking for an Associate Support Engineer – Voice who will interact directly with gyms to guide them through the onboarding process, explain product features, verify required details, and ensure a smooth transition onto the Fittbot platform.

This role revolves around voice communication, customer coordination, and operational support—with responsibilities spanning inbound & outbound calls, query handling, follow-ups, and helping gym owners complete their account setup (including banking information and registration details).

You’ll be a key part of our customer success pipeline, ensuring partners feel supported, informed, and confident using our platform.

Key Responsibilities

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Reach out to gyms via outbound calls to explain the Fittbot Business app, onboarding steps, benefits, and documentation requirements.

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Handle inbound calls from gym owners, addressing product-related queries and support requests.

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Assist gyms through the entire onboarding journey, including:

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Account registration

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Gathering and verifying bank details

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Agreement confirmation and documentation

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Activation on the platform

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Follow up with leads and partners to ensure timely completion of onboarding tasks.

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Coordinate with internal teams (sales, operations, product support) when required.

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Maintain records of conversations, onboarding status, and customer updates using CRM or internal tools.

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Build a positive relationship and create trust with gym partners through clear, professional communication.

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Provide basic product education and help gyms understand how to use the features effectively.

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Support additional client-coordination activities as required by the team (generic customer success or operational tasks).

Required Skills & Qualifications

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Strong verbal communication skills in English, Hindi and Kannada languages —any additional language is a plus.

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Ability to handle both inbound and outbound calls confidently and professionally.

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Good listening skills and customer-centric approach.

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Basic understanding of mobile apps and ability to explain features to non-technical users.

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Comfortable working with documentation, data entry, and basic record management.

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Ability to multitask, manage follow-ups, and maintain timely communication.

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Positive attitude, patience, and good problem-solving abilities.

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Prior experience in telecalling, customer support, or onboarding roles is a bonus but not mandatory.

Preferred (Good to Have)

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Experience in customer onboarding or voice-based support roles.

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Familiarity with CRM tools or support systems.

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Prior exposure to fitness industry clients or service onboarding roles.