Job Description – Customer Support Executive

Position: Customer Support Executive

Salary: Up to ₹25,000 per month

Location: Bellendur , Bangalore

Job Overview:

Multichannel Support

 Respond to customer inquiries via phone calls, live chat, and email promptly and professionally.

 Utilize effective communication skills to provide clear and concise information to customers.

2. Issue Resolution

 Investigate and resolve customer issues related to credit card transactions, billing, account management, and other inquiries.

 Collaborate with other departments to ensure timely and accurate issue resolution.

3. Product Knowledge

 Stay informed about Credit Cards' products, services, and policies to provide accurate information to customers.

 Assist customers with understanding credit card features, benefits, and terms.

4. Quality Assurance

 Ensure all interactions with customers adhere to compliance and quality standards.

 Strive for first-contact resolution and high customer satisfaction.

5. Documentation

 Maintain detailed and accurate records of customer interactions in the CRM system.

 Document common issues and provide feedback to improve processes and procedures.

6. Customer Education

 Educate customers on self-service options and online tools to empower them to manage their accounts independently. What you will need

 High school diploma or equivalent; associate or bachelor's degree preferred.

 Proven customer service experience in a similar role, preferably in the financial industry

 Excellent communication skills (verbal and written) with a customer-centric approach.

 Strong problem-solving and decision-making abilities.

 Familiarity with credit card processes, regulations, and financial terminology is a plus.

 Proficient in using customer service software and CRM systems.

If you meet the above criteria and are eager to take on a challenging yet rewarding role, apply now!

Must be a graduate and above from a recognised university.

Minimum 6 months to 1Yrs experience of care (chat, call, Email)Either one ,if all that is a plus.

Fluent in English & Hindi Communication (mandatory).

Knowledge of any other regional language is a plus.

Work from the office.

6 Days working

Location Bellendur Bangalore