Job Overview We are looking for a dynamic and persuasive Telecaller to join our office-based banking process team in Uttarahalli.

The ideal candidate will have at least 6 months of relevant experience in telecalling or customer service, with excellent communication skills.

Proficiency in regional languages will be a significant advantage.

Key Responsibilities •

Make outbound calls to potential and existing customers to promote banking products and services.

• Answer incoming calls and address customer inquiries regarding banking products and processes.

• Explain features, benefits, and terms of products clearly to customers.

• Follow up on leads and ensure timely closures.

• Maintain accurate and detailed call logs and update customer information in the CRM system.

• Handle customer complaints and provide appropriate resolutions or escalate them as needed.

• Meet daily, weekly, and monthly call and conversion targets.

• Build and maintain strong customer relationships. Key Skills & Qualifications

• Educational Qualification: Minimum PUC (Pre-University Course) or a Diploma. Graduates are preferred.

• Minimum 6 months of experience in telecalling, customer service, or a similar role, preferably in the banking or financial services sector.

• Proficiency in regional languages (Kannada, Tamil, Telugu, etc.) is a significant advantage.

• Fluency in English and Hindi is essential.

• Excellent verbal communication and persuasive skills.

• Basic knowledge of banking processes and financial products is preferred.

• Ability to multitask and handle high call volumes efficiently.

• Strong customer service orientation and problem-solving skills.

• Basic computer skills, including familiarity with MS Office and CRM software.

Why Join Us?

• Opportunity to work with a reputed banking process team.

• Collaborative and supportive work environment.

• Attractive incentives for achieving and exceeding targets.

• Comprehensive training to enhance skills and performance.

How to Apply:

Interested candidates can share their updated resumes at [Email Address] with the subject line "Application for Telecaller – Banking Process".