Telecaller

Job Title: Telecaller

Location: Indiranagar

Employment Type: Full-Time

Position: Telecaller / Patient Care Executive

Industry: Dental Clinic / Healthcare

Job Summary:We are looking for a pleasant and professional Telecaller to handle patient inquiries, schedule appointments, and follow up with existing patients. The ideal candidate should have excellent communication skills, a patient-friendly attitude, and prior experience in telecalling within a clinic, hospital, or healthcare setup.

• Key Responsibilities:Handle inbound and outbound calls to book, confirm, or reschedule patient appointments.
• Provide information about clinic services, treatments, and offers to new and existing patients.
• Maintain accurate records of patient interactions and update the CRM or appointment system.
• Follow up with patients for feedback, reminders, and upcoming treatment plans.
• Coordinate with dentists and clinic staff to ensure smooth scheduling.
• Maintain a courteous and professional tone in all communication.
• Achieve daily and monthly call and conversion targets.
• Requirements:Minimum 1 year of telecalling or front office experience, preferably in a dental clinic or healthcare sector.
• Excellent communication and interpersonal skills (English and local language).
• Basic computer knowledge (MS Office, CRM, or clinic management software).
• Ability to handle patient queries with empathy and professionalism.
• Strong organizational and follow-up skills.

Education:

Job Summary:We are looking for enthusiastic and customer-oriented Telecallers to join our Dental clinic. The ideal candidate should have good communication skills, , and the ability to handle customer inquiries efficiently while supporting the sales process.

• Key Responsibilities:For Telecaller:Make outbound calls to potential customers and explain the clinic
• Handle inbound inquiries from online portals and walk-ins.
• Schedule appointments for test drives and showroom visits.
• Follow up with leads to convert inquiries into sales opportunities.
• Maintain and update lead records in the CRM system.
• Coordinate with the sales team to ensure proper follow-up and closure.
• For Front Office Executive:Greet and assist customers visiting the showroom in a professional manner.
• Provide initial product information and connect customers to the sales team.
• Manage the front desk, handle phone calls, and maintain visitor records.
• Support administrative tasks such as customer documentation, appointment scheduling, and data entry.
• Ensure the reception area is clean, organized, and welcoming.
• Assist in coordinating test drives and customer handovers.
• Requirements:Minimum 1 year of experience in a telecalling, front office, or customer service role (automobile experience preferred).
• Excellent verbal communication skills in English and local language.
• Good interpersonal skills.
• Ability to handle multiple tasks efficiently and work in a fast-paced environment.
• Basic computer knowledge (MS Office, CRM tools, etc.).