Telecaller

Key Responsibilities -

• Lead Follow-Up: Proactively follow up on leads to engage potential patients and convert inquiries into appointments.
• Patient Communication: Communicate effectively with potential leads, providing accurate and relevant information about Docube Healthcare's services.
• Appointment Booking: Assist patients in scheduling appointments, ensuring a seamless booking process.
• Record Keeping: Maintain accurate and up-to-date records of all interactions, lead statuses, and appointment details.
• Team Collaboration: Work closely with the marketing team to align on lead generation strategies and with the clinic operations team to ensure smooth patient onboarding. 

Requirements -

• Communication Skills: Excellent verbal and interpersonal communication skills to engage
• with patients professionally and empathetically.
• Language Proficiency: Fluency in English, Hindi, and Kannada to cater to a diverse patient base.
• Organizational Skills: Ability to manage multiple tasks, maintain records, and prioritize effectively.
• Team Player: Collaborative mindset to work seamlessly with marketing and clinic opera- tions teams.
• Education: Minimum of a high school diploma or equivalent; additional qualifications in customer service or sales are a plus.
• Experience: Prior experience in telecalling, customer service, or sales is preferred but not mandatory. 

You will get the opportunity to work closely with the founding team and gain insights into healthcare operations and strategy.

As part of your role, you will develop valuable skills in communication, customer engagement, and teamwork in a fast-paced healthcare environment.

We invite you to join a highly collaborative, mission-driven team dedicated to enhancing healthcare access and patient care.