As a Customer Care Executive within the Collection Department, you will be responsible for maintaining positive relationships with customers while assisting in the collection of outstanding debts or payments. Your primary goal will be to recover overdue payments while ensuring customers feel respected and valued throughout the process. This role requires excellent communication skills, empathy, and the ability to handle sensitive situations with professionalism and tact.

Key Responsibilities:

1. Contact customers with overdue accounts via phone, in a respectful and empathetic manner.
2. Negotiate payment plans or settlements with customers who are experiencing financial difficulties, while adhering to company policies and procedures.
3. Provide accurate and clear information regarding outstanding balances, payment options, and any applicable fees or penalties.