Telecalling Executive

Ashith Anand - HR Mahindra

Contact - 98452 43418 / 7760537039

Job Title: Tele calling Executive Location: Bangalore

Industry: Automotive

Employment Type: Full-Time Customer Service and Support

· Responding to customer inquiries:

Answering phone calls, emails, chats, or in-person interactions to address customer questions and concerns.

· Resolving customer issues:

Identifying and resolving problems, complaints, and grievances in a timely and satisfactory manner.

· Providing product/service information:

Offering accurate and helpful information about the company's products or services.

· Educating customers:

Helping customers understand product features, usage, and best practices.

· Processing orders and transactions:

Assisting with order placement, tracking, and billing inquiries, if applicable. 

Relationship Building and Retention:

· Building positive rapport: Establishing a positive and professional relationship with customers. 

· Gathering customer feedback: Collecting and documenting feedback, suggestions, and insights to improve customer experience and product development. 

· Proactive outreach: Engaging with customers to proactively address concerns and build loyalty.